Payment & Refund Policy

EasyVendor operates smart vending machines at host locations such as hospitals, offices, estates, campuses and transport hubs. Customers buy physical products directly at the machine and pay on the spot — typically by scanning the on-screen QR code and completing the payment with mobile money or a card through our licensed payment provider. There is no online store or online checkout on this website.

A refund may be issued where:

• payment was successful but the machine did not dispense the item;
• the machine dispensed the wrong item;
• you were charged more than the displayed price; or
• you were charged more than once for the same purchase.

Products that were correctly dispensed and accepted are not refundable, since items are consumable goods. This does not affect faulty, expired or damaged goods, which we will always make right.

Submit a request through our contact form with as much of the following as you have:

• the payment or transaction reference from your mobile money / bank SMS or receipt;
• the machine ID or the location where the machine is installed;
• the item you tried to buy;
• the amount charged; and
• the approximate date and time of the transaction.

You can also use our contact form. Please submit your request as soon as reasonably possible after the transaction so the machine and payment records can be checked accurately.

We check the machine's dispense log and the corresponding payment record from our payment provider. Where a failed vend, incorrect item or incorrect/duplicate charge is verified, we will either refund the amount or, where you prefer and it is practical, arrange for the item to be dispensed.

Refunds are made to the same payment method used for the purchase, using the process supported by the relevant payment provider. Once a refund is issued, the time it takes to appear in your mobile money wallet or bank account depends on that provider and is outside our control. We do not offer instant refunds, and we will keep you informed while a request is being reviewed.

Because purchases are completed and fulfilled immediately at the machine, a purchase cannot be cancelled after payment has been authorised. If the transaction did not complete correctly, treat it as a failed vend and follow the steps above.

This policy is offered in addition to, and does not limit, any rights you have under the laws of the Republic of Ghana, including consumer protection law. If you are not satisfied with how a request was handled, submit a follow-up through the contact form and ask for it to be escalated.

EasyVendor Africa · Accra, Ghana · Use our contact form.